Features and Benefits
Features
Features and Benefits
Results | ||
|---|---|---|
PROSPECTIVE CUSTOMERS | Follow-up Every Phone Call Stay In Contact With All Floor Traffic ILM – Internet Lead Automation BDC – Business Development Module | Increased Floor Traffic Increased “Be Backs”, More Deals Closed Assign and track every Internet and Website lead Control multiple stores prospects from one location |
SOLD CUSTOMERS | New and Used Follow-up For 8 Years, birthdays and service reminders | Repeat Sales, Referrals, Increase extended warranty sales, increased service, Loyal Customers |
LOST CUSTOMERS | Customers Who Bought Elsewhere “Orphaned” Customers | Followed Up for 3 years. Build Relationships, Increase Service Traffic Never again! Sales Rep Leaves, Customer Stays |
DATABASE MARKETING | Targeted Mailings E-mail Campaigns | More Effective, Less Expensive Immediate Contact, Build Your E-Base |
MANAGEMENT REPORTING | Daily Hot Prospects Report Advertising Source Report Daily Month-to-Date Report | No Prospect Falls Through The Cracks Spend Advertising Dollars More Effectively Manage Your People, Not Your Systems |
REPUTATION MANAGEMENT | All Sales and Service Customers Surveyed Positive Reviews Guided to Social Media Sites NPS – Net Promoter Scoring | Negative Reviews come back to Sales and Service Managers Real Time for action Increase Positive Reviews while heading off any negative reviews Evaluate your sales and service staff |
PRORESPONSE TEXT MODULE | Text from your own business line | No longer need reps to text from their cell phone Incoming text notifications thru desk top pop-ups, emails and cell phone alerts. Easy Connect Interface. |
PRORESPONSE MOBILE APP | Now ProResponse is right on your phone for all managers and sales reps | Search for customers, call, email and text. Search inventory, add notes, change customer status, enter new prospects, and access the Daily Agenda. |
PROSPECTIVE CUSTOMERS | Follow-up Every Phone Call Stay In Contact With All Floor Traffic ILM – Internet Lead Automation BDC – Business Development Module | Increased Floor Traffic Increased “Be Backs”, More Deals Closed Assign and track every Internet and Website lead Control multiple stores prospects from one location |
SOLD CUSTOMERS | New and Used Follow-up For 8 Years, birthdays and service reminders | Repeat Sales, Referrals, Increase extended warranty sales, increased service, Loyal Customers |
LOST CUSTOMERS | Customers Who Bought Elsewhere “Orphaned” Customers | Followed Up for 3 years. Build Relationships, Increase Service Traffic Never again! Sales Rep Leaves, Customer Stays |
DATABASE MARKETING | Targeted Mailings E-mail Campaigns | More Effective, Less Expensive Immediate Contact, Build Your E-Base |
MANAGEMENT REPORTING | Advertising Source Report Daily Month-to-Date Report | Spend Advertising Dollars More Effectively Manage Your People, Not Your Systems |
REPUTATION MANAGEMENT | All Sales and Service Customers Surveyed Positive Reviews Guided to Social Media Sites NPS – Net Promoter Scoring | Negative Reviews come back to Sales and Service Managers Real Time for action Increase Positive Reviews while heading off any negative reviews Evaluate your sales and service staff |
PRORESPONSE TEXT MODULE | Text from your own business line | No longer need reps to text from their cell phone Incoming text notifications thru desk top pop-ups, emails and cell phone alerts. Easy Connect Interface. |
PRORESPONSE MOBILE APP | Now ProResponse is right on your phone for all managers and sales reps | Search for customers, call, email and text. Search inventory, add notes, change customer status, enter new prospects, and access the Daily Agenda. |
PROFESSIONAL AND COMPETITIVE
Dealership Database Management
What people say
What people say about us
This is a excellent company!
From prospect tracking to sold customer follow up and reputation management for all 5 of our stores; we are finally get it done every day! ProResponse is very easy to use and we are extremely pleased with the results.
Charlie Power VP of Variable Operations 
ProResponse has had a very positive impact on our sales, our be-backs and our customer satisfaction. My sales reps use it because it works and because my managers can easily see who is and who isn’t following up. Opportunities don’t fall through the cracks. If you don’t inspect, you can’t expect!
Michael ReganPresident
You staff is great and they waste no time addressing my questions and needs. One of the strongest assets of the system is it has created no extra work for the sales staff. They simply log their customers and you guys do all of the work.
Scott MillerSales Manager
I am writing because I wanted to thank you and let you know how ProResponse has made a positive impact to our follow up system. ProResponse’s follow-up service is a great way to keep our name in front of potential customer and customers that we have sold.
Tim CrawfordGeneral Sales Manager
The ProResponse staff provides the absolute best customer service I’ve ever experienced! They respond professionally and pleasantly to every request and anticipate what we need to maximize our efforts. We look forward to many more years of success with ProResponse on our team!
Cameron WestOperations Manager
We have set record months in sales and couldn’t have done it without you!…An additional benefit is the ability to synchronize ProResponse’s services with our call sourcing and our e-mail and Internet leads, which further streamlines our follow-up process. No customer falls through the cracks!
David SkogeboOwner, World Wide RV
New car sales are up 21% over 1998. We were the #1 Certified Used Dealer in Central Atlantic Toyota for 1996, 1997, 1998. Year to date, 1999, we currently rank number 4 for the entire United States. ProResponse has been an integral part of our success formula.
Jeffrey A. Abel, Jr.President
ProResponse is, without a doubt, the best investment I ever made… I would recommend ProResponse to anyone who is NOT my competitor.
Mike RocchiGeneral Manager, Faulkner Mazda, Philadelphia, PA
From the standpoint of a busy general manager, I am certain I wouldn’t want to do business without a CRM solution in place, and ProResponse IS that solution… In fact, we sold over 300 cars in the last month alone! With the help of ProResponse we’ve grown to 43rd largest GM Certified Dealer in country and 6th in the Northeast region. We also earned our GM Mark of Excellence.
Alex HaferGeneral Manager, Koons Chevrolet, White Marsh, MD